Hand Hygiene Practices Benchmarking
Hand Hygiene Practices ranks first in preventing HAIs. Performing correct hand hygiene practices and employing appropriate techniques and cleansing products are essential to eliminating the transfer of pathogens.
Data collection: A checklist is used for direct observation of physicians, nurses, and technicians in each peri-operative area to evaluate multiple aspects of Hand Hygiene Practices per CDC/WHO guidelines and as evaluated by CMS and accreditation evaluators during surveys.
Safe Injection Practices Benchmarking
Safe Injection Practices are included as a set of infection prevention processes to inhibit pathogen transmission to patients. A 2017 study reported by the ISMP demonstrated that healthcare practitioners are still violating best practices associated with safe injections and are placing patients at risk of serious infection.
Data Collection: A checklist is used for direct observation of physicians, nurses, and technicians in each peri-operative area to evaluate multiple aspects of injection Practices per CDC/WHO standards and as evaluated by CMS and accreditation by evaluators during surveys.
Patient Satisfaction Benchmarking
Patient satisfaction evaluation is an outcome measure and benchmark for assessing how patients perceive their quality of care, services provided, and protection of their rights, as well as maximizing patient outcomes, increasing accountability, and productivity among all members of the healthcare team to identify areas for improvement.
Data Collection: A 4-point Likert scale customizable survey designed to capture measurable and objective responses is used to query patients’ perceptions of key areas for care, personnel, facility, and processes.
Medical Records Audit
To assure documentation is performed according to policy and regulatory standards by all clinical and non-clinical personnel to identify documents in compliance and those in need of improvement.
Data Collection: Customized audit checklists that identify the presence and completion of 24 (+/-) documentation indicators. The External Benchmark section of the report compares 14 critical problem-prone/risk-prone documentation indicators.
